Grape Systems Ltd designs, deploys and supports IP PBX, call centre and IT infrastructure solutions for businesses across the UK and Europe — from a single site to enterprise-wide rollouts.
We cover the full stack — from design and procurement through deployment and long-term support — so you never have to coordinate between vendors.
We design and deploy cutting-edge IP PBX systems and virtual phone platforms on dedicated infrastructure. Our solutions require no licensing fees, which translates directly into lower procurement and running costs.
From LAN design and structured cabling to systems management and technical support, we build reliable networks that scale with your business. We partner with leading operators to deliver fibre broadband and cloud connectivity.
Intelligent queuing, call recording, wallboards, IVR and real-time reporting — we deliver contact centre platforms that improve customer experience and give managers the data they need.
We design and install comprehensive security solutions — CCTV, intruder alarm systems and access control — using only proven, enterprise-grade equipment. Full project management, installation and ongoing maintenance included.
As a long-standing partner of major carriers, we can deliver SIP trunks, dedicated fibre lines, data centre services and cloud solutions from Microsoft, VMware, Veeam and Oracle. Subscription-based models available.
Free, no-obligation audits of your existing telecoms and IT estate. Ongoing managed support contracts with defined SLAs — 4-hour response, 24-hour resolution, on-site or remote, with loan equipment when needed.
Together with carrier partners, we have developed a dedicated communication ecosystem for healthcare facilities — integrating legacy infrastructure with modern IP PBX to improve patient experience and operational efficiency.
Reduce missed appointments and administrative load with intelligent IVR registration flows.
Automated SMS campaigns with two-way booking confirmation, directly linked to the PBX.
We connect analogue infrastructure (FXS gateways) to modern IP platforms — no rip-and-replace required.
The entire system — hardware, connectivity and support — available as a single monthly subscription.
We migrate complex legacy telephony to modern IP systems on a like-for-like basis, then add new capabilities — call recording, queuing, analytics — at your own pace.
Eliminating per-seat licence fees and consolidating carriers typically reduces total telephony spend by 30–50%.
As a long-standing partner of 3S, Exatel and other tier-1 carriers, we provide the full connectivity stack alongside our hardware and software solutions.
Multi-carrier SIP trunk delivery with automatic failover and number porting across the UK and Europe.
Dedicated and shared fibre circuits, including dark fibre options for enterprise and data-centre customers.
Colocation and hosted infrastructure services with guaranteed uptime, backed by leading cloud providers.
Microsoft 365, Azure, VMware and Veeam — procurement, deployment and ongoing management.
IP phones, softphones, call centre seats and PBX hardware available on a subscription — no capital outlay.
Fully cloud-hosted PBX environments on our own dedicated infrastructure, with no per-seat licensing.
"We provide comprehensive, turnkey solutions tailored to each client. We respect your constraints and ambitions equally, and we draw on years of field experience to deliver projects that genuinely fit — technically, commercially and operationally."
Grape Systems integrates the PA Smart Technologies Voice AI platform alongside our IP PBX infrastructure — giving clients a single supplier for telephony, call centre and AI voice agents.
Most voice AI solutions are a bot bolted onto someone else's phone system. PA Smart owns both layers — the AI and the telecoms. One platform, one contract, one point of accountability. No three-way integration headaches.
Start with a voice agent. Add a full PBX, then a call centre, at the pace that suits you — without replacing the underlying system. No big-bang deployment, no year-long project on day one.
One platform supports multiple organisations with full data separation. Smaller clients share a logically isolated environment; the largest get a fully dedicated, air-gapped instance.
GDPR built in from day one — not bolted on at the end. Data stored in the EU, full audit trail, DPIA/DPA documentation ready. Designed for regulated industries where trust is non-negotiable.
"Answers every call, speaks with the patient, resolves the enquiry. 24/7."
Caleo is PA Smart's healthcare-first voice agent — built on the same IP PBX infrastructure that Grape Systems deploys.
Learn more at pasmart.tech →We offer a free, no-obligation audit of your current telecoms and IT setup. Fill in the form or contact us directly.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
+48 58 582 64 26
info@grapesystems.net
Monday – Friday, 8:00 – 17:00 GMT